- #Bt internet email keeps asking for password code#
- #Bt internet email keeps asking for password password#
The physical 'Secure Key' is no longer available so we have to resort to the 'Digital Securekey'! Today I have spent hours trying to get my 'Digital Secure Key' working including thirty minutes on the telephone with a lovely lady at HSBC support.
I had no problems with the physical 'Secure Key' until the battery failed after a period of disuse. I closed my current account but kept the Credit Card. It transpired that the appointment was with the Area Manager. The assistant manager was unaware that they offered mortgages. 1976 I was looking for a mortgage, attending an appointment with my local branch the manager was absent. In 1971 I got a credit card mainly to buy fuel for my car but that was not then allowed. I opened my first Bank Account with Midland Bank as a student in 1965. It remains to be seen whether making their customers unhappy is incentive enough for them to do either one. However, both solutions would mean HSBC spending much more money and losing face.
#Bt internet email keeps asking for password password#
What it could do, however, is initiate a number of small fixes which could alleviate the problems above.Ī robust casing for the devices could help those that claim they're too fragile to take out, for example, and simply allowing customers to bypass the system, at least sometimes, and use a password to log in would leave many much less aggravated. HSBC have spent millions on their newest gadget not only on the development and deployment of the technology itself but on marketing it and sending out details to HSBC customers. Will the revolt work?įor thoroughly irritated HSBC customers the next question is: are HSBC going to get rid of, or at least fix, Secure Key? In light of the points above, this is a problem. Fragileįinally, the devices are reportedly too fragile to be carried around without smashing. With other banks, it's possible to skip the unique number process and log in with personal information and online banking PIN numbers alone, ideal if you're away from home or the device is lost or broken.Īccording to some reports, HSBC have been just as slow to replace the devices as they were at rolling them out in the first place which, given that there's no other way to log in, leaves consumers internet banking-less altogether. The little keys are tied to a particular person, too, leaving many households with several devices to keep track of. Steps to log on to HSBC's online banking using Secure Key Mandatory for loginĪt launch, HSBC immediately made Secure Key a mandatory part of logging in to online banking. The latter is a particular problem in combination with the second fault. Many customers disagreed not least because having two PINs means having to remember two and increasingly the likelihood that they'll be written down or, if not written down, forgotten. HSBC argued that a second PIN made Secure Key safer than rivals' card readers because PINs could be guessed or 'shoulder surfed' by fraudsters.
#Bt internet email keeps asking for password code#
When they did get them, HSBC customers found three major flaws with the device.įirst, it required a second PIN code to get the unique six digit passcode to access online banking, as opposed to using the card's normal ATM code as other banks do.
HSBC didn't do themselves any favours by seemingly botching the roll out of Secure Key in March last year, leaving many unable to log in to their online bank accounts because they hadn't received a device. However, some aspects of the new security device were botched while others clearly hadn't been thought through from the perspective of customers. "Keeping your PIN and passwords secret is vital and this is why we have added the Secure Key to our range." "Customers are the first line of defence against online crime and can do a huge amount to ensure their accounts are safe from cyber criminals," said Chris Pilling, the head of HSBC's customer security development, at Secure Key's launch. The consumer group used the presence of a security device as a benchmark for success: the top four banks all used the devices. When Which? last looked into the safest online banking services HSBC came fifth. The more difficult to remember the greater the chance they'll be noted down. The problem is compounded if, to make them more secure, passwords are changed frequently. It makes sense to have a system that doesn't rely on passwords which, inevitably, end up being written down or personal information, which can be easily obtained. Most financial services providers, as we review here, including Barclays and Nationwide have managed to introduce second level authentication for their online banking services without driving their customers mad.
HSBC Secure Key: second level authentication
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